At the ServiceNow Summit in Zurich with Swisscom and cablex

At this year’s ServiceNow Summit in Zurich, we had the opportunity to showcase our Communication Automation Solution, which is integrated with ServiceNow.

DocGenie^® extends ServiceNow by handling all physical mail dispatch seamlessly and automatically in the background. This allows cablex staff to focus entirely on their core tasks in ServiceNow, whilst DocGenie^® automatically takes care of physical dispatch and the processing of returns every day at 4.00 pm.

This ‘Plug & Print’, packaging and postal solution delivers significant efficiency and cost benefits. Previously, manually processing a contract took at least five minutes. This effort is now completely eliminated. With around 15,000 contracts per year, this equates to a time saving of at least 1,250 working hours – equivalent to the workload of around seven full-time positions.